On receipt of an order we will endeavour to despatch all items within 2/3 working days. Extra time may be required during circumstances out-with our control.

Delivery Charges:


Our standard charges for UK delivery are £11 and for Europe the charge is £16. All other international deliveries are charged at £22. If in any doubt please contact our sales team before placing your order.

Returns and Exchanges:

There will no refunds on made to order or specially ordered items.

We at Prom Royal strive to ensure all orders are despatched after strict quality control checks however, if you are dissatisfied with purchase for any reason, refunds and exchanges are hassle free. For a “goodwill” refund or exchange (i.e., where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise), after you have received your goods, you can return any product to us for a refund, provided you have the ‘Parcel Summary’ document and you have contacted the returns department for a ‘unique return code’. Items must be returned in their ‘original condition’. This unique return code can be obtained via email at info@ or by calling 01412373450, this code must be requested within 14 days and the items must be returned within 14 days of receipt of your order. Please note ‘original condition’ implies the products must not have been worn and returned in their ‘original condition’. Should you need to return your product, we ask that you return it with its protective covering and in its original outer packaging, with the return code clearly printed on the outside. Failure to comply with these conditions may result in the product not being suitable for resale therefore any refund being declined from us. Delivery charges will not be refunded, except in accordance with your legal rights. Once the product has been received and inspected and all conditions have been satisfied the credit adjustment will be made to the credit or debit card used as payment for the original order. Please allow 30 days for the adjustment on to the account. We will not accept returns without a ‘unique return code’ printed on the outside of the box. This code must be requested beforehand from us and the item must be returned by Royal Mail ‘standard parcel service’ or similar (remember the item must be received within the 14 day period) cost of the return postage fall with you the customer and not Prom Royale. The item is your responsibility until it reaches us. For your own protection we recommend you send the parcel with adequate insurance to insure you against the cost of the product. This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.

What are my rights under the Distance Selling Regulations?

If you are contracting with us as a consumer, you have the right to cancel your contract at any time up to 14 days after the day on which you receive the goods you ordered. Any delivery charge you have paid will not be refunded. You must take reasonable care of the goods whilst in your possession and they must be returned to us promptly at your cost. You must also promptly inform us of the cancellation of your order.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. For full details of your rights under the Distance Selling Regulations please contact your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


General Terms and Conditions:

1) In general

access to and use of this web site and the products and search services available through this web site (collectively, the "services") are subject to the following terms, conditions and notices (the "terms of service"). By using the services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the terms of service may be updated by us from time to time. This web site also contains links to other web sites, web pages and services, which are not, operated by the "linked sites"). Your use of such linked sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to the terms of service. you recognise that has no control over such linked sites and information, and you accept that provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.

2) Prohibitions


You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any linked sites or community standards generally; transmit or distribute a virus; hack into any aspect of the service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through the web site.

3)    Intellectual property, software and content

the intellectual property rights in all software made available and content supplied to you remains the property of its licensors, advertisers or content suppliers. you will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. in no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by, its licensors, advertisers or content suppliers.

4) Products and services

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following terms and conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland up and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. is absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be or in certain cases a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party. when making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. Our returns policy. The cost of foreign products and services may fluctuate and all prices advertised are subject to such changes.

5) Disclaimer of warranties

the services and all information, products and other content included in or accessible from this web site and the linked sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. to the fullest extent permitted by law, disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.

6) Disclaimer of liability

Unless expressly stated to the contrary to the fullest extent permitted by law its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

7) Disclaimer as to ownership of trademarks

Except where expressly stated to the contrary all persons, products, services and locations featuring on the site are in no way connected, associated, linked or affiliated to any trademarks/names as may be featured on the web site are owned by the respective trade mark owners and claims no connection, association or affiliation with them.

8) Indemnity

You agree to indemnify, defend and hold harmless, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the services, your breach of the terms of service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

9) Variation of content shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the service or which appears on any page of the web site.

11) Termination may at any time terminate or suspend any part of the service without notice to you.

12) Invalidity

If any part of the terms of service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the terms of service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13) Governing law

These terms and conditions shall be construed in accordance with Scottish law and the courts of Scotland shall have jurisdiction to resolve any disputes between you and, without regard to any choice of law provisions or private international law. you hereby consent to the exclusive jurisdiction of Scottish courts for any and all disputes relating to the terms of service, use of this web site or any linked site in the event that com have elected Scotland as the jurisdiction.

14) Entire agreement

The above terms of service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the terms of service will be effective only if in writing and signed by the owner of

Prom Royale LTD  
61 Miller Street, Basement - StarStitch Premises
Glasgow G1 1EB
United Kingdom